This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

  • Visit or interact with our website;
  • Submit a rental inquiry or application;
  • Schedule a property showing;
  • Make a payment;
  • Use a tenant, applicant, vendor, or property-owner portal;
  • Request maintenance or other services;
  • Communicate with us by telephone, text message, email, website form, mail, or in person; or
  • Otherwise use our property-management and rental-related services.

By using our website or voluntarily providing information to us, you acknowledge that you have reviewed this Privacy Policy. This Privacy Policy does not replace or modify the terms of any lease, rental application, property-management agreement, payment agreement, portal agreement, or other contract.

1. Information We May Collect

The information we collect depends on your relationship with us and the services you request.

Information You Provide Directly

We may collect:

  • Your name;
  • Mailing, residential, forwarding, and property addresses;
  • Email address;
  • Telephone number;
  • Date of birth;
  • Government-issued identification information;
  • Social Security number or taxpayer identification information when reasonably necessary;
  • Employment, income, and financial information;
  • Rental and housing history;
  • Names and information concerning proposed occupants, co-applicants, guarantors, or emergency contacts;
  • Vehicle and pet information;
  • Housing-assistance or housing-authority information;
  • Rental application and tenant-screening information;
  • Lease, payment, account, and transaction information;
  • Maintenance requests, photographs, inspection information, and property-related communications;
  • Insurance information;
  • Information submitted through an online portal or website form;
  • Communications and records of interactions with us; and
  • Other information reasonably necessary to evaluate an application, manage a property, administer a tenancy, provide requested services, or comply with legal and contractual obligations.

Please do not send highly sensitive information through ordinary email, text message, or an unsecured website form unless we specifically request it and provide an appropriate method for submitting it.

Information Collected Automatically

When you use our website or online services, we or our service providers may automatically collect information such as:

  • Internet Protocol address;
  • Browser type and settings;
  • Device type;
  • Operating system;
  • Approximate geographic location derived from an IP address;
  • Date and time of access;
  • Referring and exit pages;
  • Pages, links, or features viewed;
  • Website navigation and interaction information;
  • Device identifiers;
  • Cookie identifiers; and
  • Diagnostic, performance, and security information.

This information helps us operate, secure, maintain, and improve our website and online services.

Information Received From Other Sources

Where permitted by law, we may receive information from:

  • Co-applicants, occupants, guarantors, and references;
  • Property owners;
  • Housing authorities and assistance programs;
  • Consumer-reporting and tenant-screening agencies;
  • Employers and income-verification services;
  • Former or current landlords;
  • Payment processors and financial-service providers;
  • Publicly available records;
  • Insurance providers;
  • Maintenance vendors and contractors;
  • Property-management software providers;
  • Government agencies; and
  • Fraud-prevention, identity-verification, or security providers.

2. Rental Applications and Tenant Screening

When you apply for a rental property, we may collect and use information necessary to verify your identity, process your application, determine whether you satisfy applicable rental criteria, prevent fraud, and comply with legal requirements.

Subject to applicable law and any authorization you provide, this process may include obtaining or verifying:

  • Credit history;
  • Rental history;
  • Eviction-related records;
  • Criminal-history information;
  • Employment and income information;
  • Identity information;
  • References;
  • Public records; and
  • Other information permitted by law and reasonably related to the rental decision.

We may share application information with property owners, housing authorities, consumer-reporting agencies, screening providers, verification providers, attorneys, and other service providers involved in evaluating or processing the application.

Consumer reports and screening information will be requested, used, maintained, and disposed of in accordance with applicable law. When legally required, applicants will receive a separate disclosure, authorization, adverse-action notice, or summary of rights.

Submission of an application does not guarantee approval, reserve a property, or establish a landlord-tenant relationship unless a separate written agreement expressly provides otherwise.

3. Payment and Financial Information

Payments may be processed through a third-party payment processor, bank, property-management platform, or other financial-service provider.

Depending on the payment method, these providers may collect:

  • Credit or debit card information;
  • Bank account and routing information;
  • Billing address;
  • Payment authorization information; and
  • Transaction-related information.

We may receive limited payment information, such as the payer’s name, payment amount, date, status, transaction identifier, and payment method. We may not directly receive or retain complete card or bank-account credentials when those credentials are processed by a third-party provider.

Payment services are also governed by the terms, security practices, and privacy policies of the applicable provider. We are not responsible for a third party’s independent privacy or security practices, except to the extent required by applicable law.

4. How We Use Information

We may use personal information for legitimate business, property-management, rental, security, and legal purposes, including to:

  • Respond to questions and inquiries;
  • Provide information about available rental properties;
  • Schedule and conduct property showings;
  • Process and evaluate rental applications;
  • Verify identity, employment, income, rental history, and references;
  • Communicate with applicants, tenants, occupants, guarantors, owners, vendors, and housing authorities;
  • Prepare, administer, renew, enforce, or terminate leases and other agreements;
  • Collect and process rent, deposits, fees, reimbursements, and other amounts;
  • Maintain payment and accounting records;
  • Coordinate inspections, maintenance, repairs, emergencies, and property access;
  • Manage rental properties and owner accounts;
  • Provide online portal functionality;
  • Deliver legally required notices and operational communications;
  • Investigate complaints, disputes, suspected fraud, unauthorized activity, lease violations, or security incidents;
  • Protect the safety, property, legal rights, and interests of A1 Properties, property owners, tenants, applicants, vendors, and others;
  • Collect unpaid balances and enforce contractual rights;
  • Comply with court orders, subpoenas, government requests, insurance requirements, and applicable laws;
  • Maintain, secure, troubleshoot, and improve our website and business systems;
  • Analyze website traffic and service performance;
  • Prevent identity theft, fraud, misuse, and cybersecurity threats;
  • Maintain appropriate business, tax, legal, and insurance records;
  • Facilitate a transfer of property ownership or management;
  • Send marketing communications where permitted by law and consistent with your choices; and
  • Carry out other purposes disclosed when the information is collected or with your authorization.

We may use information in an aggregated or de-identified form that does not reasonably identify an individual for analytics, business planning, security, and service-improvement purposes.

5. Telephone Calls, Text Messages, and Emails

When you provide a telephone number or email address, we may use that information to communicate with you about legitimate rental, application, property-management, payment, maintenance, inspection, account, emergency, and service-related matters.

Communications may include:

  • Application updates;
  • Showing confirmations;
  • Payment reminders and receipts;
  • Maintenance updates;
  • Inspection or entry notices;
  • Lease and renewal information;
  • Account or portal notifications;
  • Housing-authority communications;
  • Safety or emergency messages; and
  • Other communications related to your inquiry, tenancy, property, account, or business relationship with us.

Providing a telephone number does not, by itself, constitute unlimited consent to receive telemarketing communications, prerecorded advertising calls, or automated marketing text messages where separate consent is required by law.

Marketing communications will be sent only as permitted by applicable law. Consent to receive marketing communications is not a condition of applying for or renting a property or purchasing property-management services.

You may opt out of nonessential marketing emails by using the unsubscribe instructions contained in the message. You may opt out of marketing text messages by replying STOP, when that option is available. Message and data rates may apply.

Opting out of marketing messages will not prevent us from sending communications that are legally required or reasonably necessary to administer an application, tenancy, payment, maintenance matter, property, contract, account, or emergency.

You are responsible for notifying us if your telephone number or email address changes or is reassigned to another person.

6. Cookies and Similar Technologies

Our website and third-party service providers may use cookies, pixels, tags, software development kits, local storage, analytics tools, and similar technologies.

These technologies may be used to:

  • Enable basic website functions;
  • Remember preferences;
  • maintain security;
  • Detect errors or unauthorized activity;
  • Understand how visitors use the website;
  • Measure website and advertising performance;
  • Improve our services;
  • Remember portal or session information; and
  • Present advertising that may be more relevant to visitors.

Some cookies are necessary for the website or portal to function. Others may be used for analytics or advertising, depending on the services enabled on our website.

Most browsers allow users to delete, limit, or block cookies. Blocking cookies may prevent certain forms, payment features, portals, or website functions from operating correctly.

Browser-based “Do Not Track” signals are not consistently recognized across the industry. Unless otherwise required by applicable law, our website may not respond to every Do Not Track signal.

7. Analytics, Advertising, and Remarketing

We may use analytics and advertising services provided by Google or other third parties. These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about interactions with our website and, depending on the provider, other websites or online services.

These services may help us:

  • Measure website visits and traffic;
  • Understand how visitors navigate the website;
  • Evaluate advertising effectiveness;
  • Identify technical problems;
  • Improve website content;
  • Limit repeated advertising; and
  • Display advertisements to people who previously visited our website.

Third-party providers process information according to their own privacy policies and contractual obligations. Their practices may include combining information collected through our website with information obtained through other services.

Where required by law, we will provide an appropriate consent or preference tool for nonessential cookies or targeted advertising. You may also be able to manage personalized advertising through your browser, device, or the applicable advertising provider’s settings.

8. When We May Disclose Information

We may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

  • Property owners and their authorized representatives;
  • Housing authorities and rental-assistance programs;
  • Co-applicants, guarantors, or occupants where appropriate;
  • Consumer-reporting and tenant-screening agencies;
  • Identity, employment, income, and rental-verification providers;
  • Payment processors, banks, and financial-service providers;
  • Property-management software and portal providers;
  • Website hosting, analytics, communications, and technology providers;
  • Maintenance contractors, inspectors, vendors, and utility providers;
  • Insurance carriers, adjusters, and risk-management providers;
  • Attorneys, accountants, auditors, consultants, and professional advisers;
  • Collection agencies and legal-service providers;
  • Government agencies, courts, law enforcement, and regulatory authorities;
  • Prospective or successor property owners or property managers;
  • Parties involved in a merger, sale, reorganization, financing, transfer, or acquisition of all or part of our business or managed portfolio; and
  • Other parties authorized by you or permitted by law.

Maintenance providers and vendors generally receive only the information reasonably necessary to perform the requested work, coordinate access, communicate about the service, or document completion.

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law or legal process;
  • Respond to a subpoena, court order, or governmental request;
  • Enforce a lease, agreement, policy, or legal right;
  • Investigate fraud, unauthorized activity, or suspected wrongdoing;
  • Collect amounts owed;
  • Protect a person’s safety;
  • Protect property from damage;
  • Respond to an emergency; or
  • Establish, exercise, or defend a legal claim.

9. Sale of Personal Information

We do not sell personal information to third parties in exchange for money.

However, some privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising or analytics activities involving cookies and similar technologies.

Where applicable law grants a right to opt out of such activity, we will provide a method for submitting that request. We do not knowingly sell or share the personal information of children for targeted advertising.

10. Third-Party Websites and Online Services

Our website may contain links to rental-listing services, payment processors, application platforms, maps, social-media sites, utility providers, housing authorities, or other third-party services.

A link does not mean that we control or endorse the third party’s privacy or security practices. Information you provide directly to a third party is governed by that party’s terms and privacy policy.

We encourage you to review the privacy policy of each third-party service before submitting personal or financial information.

11. Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, acquisition, alteration, loss, misuse, or disclosure.

These safeguards may include access controls, authentication measures, employee or contractor confidentiality requirements, secure service providers, system monitoring, and procedures for retaining and disposing of records.

However, no website, portal, database, email system, wireless network, electronic transmission, or storage method can be guaranteed to be completely secure. We therefore cannot promise or warrant absolute security.

You are responsible for:

  • Protecting your usernames, passwords, access codes, and devices;
  • Using secure methods when submitting sensitive information;
  • Signing out of shared devices;
  • Avoiding the transmission of sensitive information through unsecured channels; and
  • Promptly notifying us of suspected unauthorized access or misuse.

If we discover a security incident involving protected personal information, we will investigate and provide notifications as required by applicable law.

12. Data Retention and Disposal

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Process and document applications;
  • Manage properties and tenancies;
  • Maintain lease, payment, maintenance, inspection, and communication records;
  • Meet tax, accounting, insurance, and reporting obligations;
  • Respond to disputes or legal claims;
  • Enforce agreements and collect unpaid balances;
  • Prevent fraud and protect security; and
  • Comply with applicable retention requirements.

Retention periods vary based on the nature of the information, our relationship with the individual, legal requirements, contractual obligations, and the possibility of a dispute or claim.

When information is no longer reasonably required, we may delete, destroy, anonymize, or otherwise dispose of it using methods appropriate to the sensitivity of the information and as required by law.

13. Children’s Privacy

Our website and property-management services are intended for adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 through our public website without legally sufficient authorization. If we learn that information was collected directly from a child in violation of applicable law, we will take reasonable steps to delete it.

Applicants, tenants, guardians, or property owners may provide limited information about minor occupants when reasonably necessary for lawful rental and property-management purposes.

14. Privacy Choices and Requests

Depending on your place of residence and applicable law, you may have the right to request that we:

  • Confirm whether we maintain personal information about you;
  • Provide access to certain personal information;
  • Correct inaccurate information;
  • Delete qualifying information;
  • Provide a portable copy of qualifying information;
  • Limit or opt out of certain uses or disclosures; or
  • Review an appeal concerning a denied privacy request.

These rights are not absolute. We may deny or limit a request when permitted or required by law, including when information must be retained to:

  • Complete a transaction or provide a requested service;
  • Administer a lease, application, property, or account;
  • Comply with record-retention requirements;
  • Detect or prevent fraud;
  • Protect safety or security;
  • Collect a debt;
  • Exercise or defend legal claims; or
  • Fulfill another legitimate legal or business obligation.

We may need to verify your identity before processing a request. An authorized agent may be required to provide proof of authorization and identity.

We will not unlawfully discriminate against an individual for exercising a privacy right granted by applicable law.

15. Consumer Reports

Information maintained by a consumer-reporting or tenant-screening agency is controlled by that agency. Requests to dispute the accuracy or completeness of a consumer report generally must be submitted directly to the agency that prepared the report.

When we take an adverse action based wholly or partly on information from a consumer report, we will provide any notice required by the Fair Credit Reporting Act or other applicable law.

This Privacy Policy is not a substitute for a rental application disclosure, consumer-report authorization, adverse-action notice, or summary of consumer rights.

16. Property Transfers and Management Changes

If ownership or management of a rental property changes, information relating to applicants, tenants, occupants, leases, deposits, payments, maintenance, inspections, and property operations may be transferred to the property owner, purchaser, successor manager, or their authorized service providers.

Any transfer will be made for legitimate property-management, legal, contractual, accounting, or operational purposes and subject to applicable law.

17. Information Submitted for Another Person

When you provide personal information concerning another person—such as a co-applicant, occupant, guarantor, emergency contact, reference, employee, contractor, or property owner—you represent that you are authorized to provide that information or that another lawful basis permits the submission.

You should direct the person to this Privacy Policy when appropriate.

18. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, technology, business practices, service providers, or legal obligations.

The updated policy will be posted on our website with a revised “Last Updated” date. Changes become effective when posted unless a different effective date is stated or additional notice is required by law.

Your continued use of the website after a revised policy becomes effective constitutes acknowledgment of the revised policy, but it does not create consent where applicable law requires separate affirmative consent.

We encourage you to review this policy periodically.

19. Governing Law

This Privacy Policy is intended to be interpreted under applicable federal law and the laws of the State of Missouri, without regard to conflict-of-law principles, except where another jurisdiction’s law must apply.

Nothing in this Privacy Policy is intended to limit a right or remedy that cannot lawfully be waived.

Important Notice

This Privacy Policy describes our general information practices. It does not create a contractual guarantee, expand any legal duty beyond what applicable law requires, or waive any right, defense, limitation, or remedy available to A1 Properties kansas city, a property owner, or another party.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.